What the?

I got home Thursday afternoon, ready to start the holidays. Checked the mail and found a bill for nearly a thousand dollars from the hospital...for surgery the hh had a year ago. What the? Before I called the hospital I decided to call the insurance company to see just what was going on. I had the dubious honor of talking to a machine for somewhere between five and ten minutes. After getting all the applicable data, 'she' started on the numbers. You know the ones. If you want.....press one. If you want ..... press two. We got all the way up to seven before we got to claims. Finally, a real voice on the other end of the phone. After establishing who I was, I get to put the hh on giving the customer service rep permission to talk to me. (Let's have a brief moment of silence for anyone who has blood pressure issues and has to talk to an insurance company.) Now, I'm able to explain why I'm calling. She looks up his information and her response: "We've been a bit behind processing some of our claims. Although, I see this is a year old. I'll mark it urgent and move it forward." 
Really? So here we sit with a thousand dollar bill that the hospital wants paid immediately, that our insurance hasn't even processed yet. Ya got to love insurance companies don't ya? And yes I am being facetious. What about you? Do you have an insurance story? 
And now for a positive to offset my negative, I'm starting an online self-editing class today. I'll let you know how it goes.